Terms & Conditions
Privacy Policy – Walden Waves UK
This privacy policy covers Walden Waves UK’s handling of information, data, and any assets collected by Walden Waves UK or provided to Walden Waves UK at the sole discretion of its clients or customers.
This privacy policy does not apply to the practices of companies and third parties that Walden Waves UK does not own or control, or of persons that Walden Waves UK does not employ or manage, including any third-party content contributors bound by contract.
“Information”, where used, refers to any information voluntarily provided through any means for carrying out work or services as per business arrangements. Walden Waves UK may, at any time and without prior notice, amend this policy at its discretion. Please refer to the latest version regularly.
This privacy policy aims to comply with the privacy laws applicable to the personal data we collect and use as part of engagements with our customers and clients
Information Collection and Use
Walden Waves UK values the privacy of its customers and clients. The policy of Walden Waves UK, including any affiliated or associated offices, regarding the collection, storage, and processing of information is outlined below. Walden Waves UK reserves the right to amend this policy when required.
Information Collection
All customer/client information collected is used solely for the purpose for which it was provided, in accordance with our agreements. Customer information—including, but not limited to, Non-Public Information (NPI) and Personally Identifiable Information (PII)—is safeguarded with adequate controls and security measures such as usernames, passwords, and restricted access protocols.
Walden Waves UK may collect information such as:
Name
Email address
Shipping address
Billing information (e.g., credit card number, expiry date)
Information collected through order forms is used for billing and fulfilling orders. If an issue arises while processing an order, the information may be used to contact customers.
Information Use
Walden Waves UK may use collected information to:
Provide clients/customers with updates on product enhancements, new products, services, newsletters, and research activities.
Assist in creating content and services relevant to clients/customers.
Improve products and services based on customer needs.
Enable customers to purchase, download, licence, or access selected products or services.
Share important product or service information with customers.
Cookies
A cookie is a small data file stored on the user’s device. Our cookies:
Do not contain personally identifiable information.
Are session-based and expire when the browser is closed.
Help maintain user identity after logging in, avoiding the need to log in multiple times.
Users may disable cookies via their browser settings. Doing so may limit access to certain features of our website.
All cookie-related information is used only for improving services and cannot be used to personally identify customers.
Sharing of Information
Except as described in this policy, Walden Waves UK will not sell or disclose personal information—such as PII or NPI—without prior customer consent. Information may be shared with authorised third parties involved in order fulfilment or service provision (e.g., payment processors, shipping companies). Only the minimum required information is shared.
We do not provide access to individual transactional data to third parties except where required by this policy or applicable law.
Communication of Information
Walden Waves UK may disclose information when required by law or legal processes, or when necessary to comply with court orders or judicial proceedings.
Our website may contain links to external sites. Walden Waves UK is not responsible for the privacy practices of these external websites. We encourage users to review the privacy policies of any external websites visited.
Sensitive information such as credit card data is encrypted and protected using industry-standard encryption technologies. Appropriate physical, electronic, and managerial procedures are in place to protect all data collected.
Walden Waves UK does not knowingly collect personal information from minors (under 18). If such information is discovered on our systems, it will be deleted.
Customers may request correction, updates, or deletion of their personally identifiable information if details change or services are discontinued.
Walden Waves UK will post updates to this policy on our website. If personal information is to be used in a manner different from that stated at the time of collection, customers will be notified via a posted notice for 30 days.
If any provision of this policy is deemed unenforceable, the remaining provisions remain effective. Any replaced provision shall match as closely as possible the intention of the original.
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